DO NOT take your vehicle to this place. They refuse to communicate, won’t answer calls or texts or provide ANY details or photos of what is wrong with your car. Repeatedly, I tried calling & texting w Paul who works there & would not ever get a response back. They initially did a diagnostic on my vehicle for $150 & stated if I chose to do the work there they would take the $150 off the price of the work. We agreed to the work needed & after several weeks I had to call again to check in & they alerted me there was other work that was required and would cost me over double what we had agreed on initially. Basically trying to force me to pay double impromptu. I asked to speak w the mechanic, as well as, see photos of the new issue, and I was ghosted. When I finally reached the contact I had been working with I explained I had not budgeted or agreed on that, and I didn’t understand how they did a diagnostic ahead of time and agreed on the work and cost only to blindside me with a new issue and over double the initial finding. The contact said they would speak w the mechanic about options and call me back and I never rec’d that call. After a week I had to contact them again and ask what my options were & they explained they had already closed up the vehicle. I asked why they didn’t call me back like they stated they would and provide details, options, photos I had requested and more. They said they were sorry. Again, I text my contact and was ghosted, only to wake up to certified letters being sent to my home in the mail without a single call to communicate or discuss anything. When I called I spoke w the owner, ‘Jill’ who was incredibly rude, unprofessional and literally laughed at me and said would you like to pick up your car or not? DO NOT use this company. I’ve never seen any company so unprofessional, lacking in honesty, transparency, communication and more. This has been the worst experience and I can only imagine what they actually have done to my vehicle. You have been warned. Now in her response she is LYING & saying I ‘screamed’ and ‘threatened’ her and the establishment. The only point of contact I had was Paul and I’ve been texting him & no response so I called today. She stated he no longer works there. This place and the owner Jill is LYING on her response. She NEVER picked up the phone and called me to even attempt a single conversation. No email, no phone call, NOTHING. And now is sending certified letters stating I’m being charged over $300 for ‘storage fees’ that I’ve never heard of. Again, just reading her really should tell you everything you need to know about this horrible company. How hard is it to pick up the phone and communicate? And to now lie, I can only imagine the lies they tell to make money at this shop. BEWARE! What a horrible company and horrible human being.
We have all of the documentation of correspondence with customer that can be viewed at our shop. Valve cover gaskets were leaking on both drivers and passenger sides. When valve cover on passenger side was removed it was determined that the plastic valve cover was slightly warped and not allowing for a good seal. This was undetectable till it was disassembled. Vehicle has been here for almost two months with customer saying they didn't want to perform any additional repairs and that they would pick it up. You can't just leave a car for repair, authorize repairs, and then leave your car unpaid at a repair shop indefinitely. When trying to procure restitution for an unpaid abandoned vehicle our only recourse is to file for a mechanic's lien. That requires certified letters being sent to the owner and the owners other lien holder. The first lien holder will need restitution before we can even procure a title. We have to perform this process by law. Customer had signed all of the documents prior to repair being attempted. We are simply trying to recoup the investment we have. We have been screamed at and threatened with "telling the world how terrible we are" for just trying to get her to pay the bill and pick up her car.
- Dealer Alternative Auto Care