5

The staff are very pleasant and took care of me once I got there. This is the first time that i need an extensive work for my Mercedes Benz GL450 but I've been coming here for oil change. I've always been satisfied with their service. Will let you know how this next job will turn out..... Didn't have to wait long for the shuttle for my ride home. I've been a happy customer overall.

5

Always great service in a spotless environment.

5

When I have an auto issue there is no question where I will take my vehicle. Dealer Alternative Auto Care is excellent to work with. I highly recommend DAAC.

5

When I have an auto issue there is no question where I will take my vehicle. Dealer Alternative Auto Care is excellent to work with. I highly recommend DAAC.

1

They'll talk ya in n getcha. I spent 4800 and a month in shop on my work van to have to tow it back home. Would not recommend them to even chage wiper blades.

I remember this van from August of last year. It came in after you had tried to repair it and couldn't get the crank sensor in. The sensor was broken off in the front cover. You had been trying to figure out what was wrong with it and we begrudging agreed to try and help. We normally won't do this, because it is generally a basket case by the time someone ask for help. This was no different. It had a lot wrong with it and we talked with you every step of the way telling you what we thought we should do next and getting your authorization to move ahead. You were always in agreement to move ahead and agreed with our course of action. Ultimately we even installed a PCM at no charge because we thought that this could be the cause, but couldn't verify it for sure. It seemed to fix it after multiple test drives and it was running and driving and you picked it up. Unfortunately, it still was randomly loosing power. We spent days tracking the continuity in the wiring and only charge you for 3 hours of our time. We eventually realized we were going to have to break open the harness from front to back and look for the issue. This problem was intermittent and difficult to isolate. I assumed you understood this when you brought it in for us to look at it. Most shops run from these repairs, and I now realize we should have as well. I am truly sorry about your van, I wish that wipers were all that it needed.

- Dealer Alternative Auto Care
5

I stopped by a week before dropping off my truck and the boss was polite and discussed my issue and said that he would work me in when I could return. I dropped my F150 off a few days later without an appointment or anything and expected to wait a week or so. The boss emailed me an estimate that evening and recommended work and I told him to proceed. I approved and it was done in a day. If you don't want to deal with dealer BS but want autocare with dealer credentials and a good front man to work with, this seems to be the place. I'll go back there the next time I need help.

5

5

I was impressed by my first experience with Dealer Alternative, so when the need arose a couple of months later with a different vehicle, I decided to call on them again. This time it was an electrical issue that stopped the vehicle from running. Apparently it required a special diagnostic test to determine the source of the problem, a 300$ test. This was surprising, since this high price was only to FIND the problem, not to repair it. It just so happens that I'm an MRI Technologist and I perform very expensive diagnostic tests to determine the source of problems, so I get it. I can appreciate the value of being precise, and the fact that there's a cost associated with that. After a short time the problem was found and repaired, a fuse, I didn't remember if they actually charged me for it, if so, it was unnoticeable. I absolutely HATE guessing at what's wrong with something/someone. Sucks when doctors do it, being in diagnostics, knowing for sure what's wrong is absolutely essential to a good outcome. Well done y'all, I'll be back to have you precisely address the next auto issue that comes my way. I appreciate the professionalism, and the good treatment my wife and I receive when we speak face to face. Also, good on you for keeping the customer informed, and communicating through text and email with details, that's extremely helpful and ahead of the curve in your business.

5

I was impressed by my first experience with Dealer Alternative, so when the need arose a couple of months later with a different vehicle, I decided to call on them again. This time it was an electrical issue that stopped the vehicle from running. Apparently it required a special diagnostic test to determine the source of the problem, a 300$ test. This was surprising, since this high price was only to FIND the problem, not to repair it. It just so happens that I'm an MRI Technologist and I perform very expensive diagnostic tests to determine the source of problems, so I get it. I can appreciate the value of being precise, and the fact that there's a cost associated with that. After a short time the problem was found and repaired, a fuse, I didn't remember if they actually charged me for it, if so, it was unnoticeable. I absolutely HATE guessing at what's wrong with something/someone. Sucks when doctors do it, being in diagnostics, knowing for sure what's wrong is absolutely essential to a good outcome. Well done y'all, I'll be back to have you precisely address the next auto issue that comes my way. I appreciate the professionalism, and the good treatment my wife and I receive when we speak face to face. Also, good on you for keeping the customer informed, and communicating through text and email with details, that's extremely helpful and ahead of the curve in your business.

5

Their communication and getting my car back in a timely manner was excellent. They have always done a great job on both of our cars.