5

After my son bought a VW GTI he searched for and found a reliable and honest auto mechanic that had experience working on imports. Since day one they were alol extremely courteous and truly caring in addition to doing excellent work. Needless to say I am now also having my Jeep serviced at DAAC rather than taking it back to the dealer. After being there was a need for numerous costly repairs I decided to get a second opinion. DAAC gave my Jeep a “clean bill of health”

2

Over a year ago, we had a great experience here. The San Antonio Mercedes dealership told us our older Mercedes needed $1,000's in work and the service manager (Tim) assured us this was untrue and righted our course. Later, they replaced a fuel pump at a reasonable rate. This year, we brought the car in (check engine light was on) and were told we needed a new thermostat which they charged well above the predicted market rate to perform. There is a new service manager who is polite but I just didn't feel the same trust that I had the year before. 3 days after the thermostat replacement, the check engine light was back on and Dealer Alternative told us the waste gate was stuck "open" and unfortunately the entire turbo system would need to be replaced. Gulp, $4,200+ I checked with a well known foreign car garage in Austin and they provided a Mercedes master mechanic contact. $271 later, the master mechanic has replaced a breather hose, a vacuum hose , reconnected two loose hoses and of course charged the diagnostic fee around the turbo issue. Guess what, the turbo is fine and the car purrs. So, did Dealer Alternative knock hoses loose which created the code, or take a short path and just use the code to justify an expensive repair? Did they lie flat out about the waste gate being stuck? I don't know. But I'm very disappointed and don't feel they are the right folks for something other than minor repairs

That’s unfortunate. We very rarely make a poor diagnosis, but it does happen. We performed all the test available to us to condemn the wastegate, but if we were incorrect, we apologize. Please feel free to come to the shop to discuss restitution for our incorrect diagnosis.

- Dealer Alternative Auto Care
5

5

Excellent service!! great people to deal with

5

In and out on time for the quoted price.

5

Great service - they were prompt, courteous - I was able to wait - filters even had to be delivered. Certainly handy and like that we have such a talented group nearby.

5

I drove up and asked for state inspection, and before I knew it I was on my way! Customer service is excellent here! I have had car repairs done here in the past and they were great too.

5

I brought my car in for a diagnosis and was very pleased to have it completed in a timely manner. (My dealership was going to take 2-3 days before they could look it over. Michael was very polite and professional. He explained the results of testing completed and gave accurate estimates. I would highly recommend this auto service.

1

Charged me $300 to misdiagnose my vehicle's issue, do things to it I already told them I tried, and break my headlight. Tried to blame headlight on vehicle's age instead of technician negligence. Will not be returning

We can find no record of this issue or remember any such diagnosis or complaint. Please feel free to contact our shop or come by and we will do everything we can to rectify this issue. We take our reviews very seriously, and would very much like an opportunity to at least know what we did wrong, and who this is. You may have reviewed the wrong shop.

- Dealer Alternative Auto Care
5

Very friendly place excellent customer service. They got the job done perfectly. Everyone worked great together. Super clean and they care about their customers.