I needed the evaporator coil replaced in my daughter's Jeep Patriot. It's a very labor intensive job that requires taking apart the dash, removing the console, and even removing the steering column! The first mechanic I took it to declined the job but recommended Dealer Alternative. I looked up Dealer Alternative on Yelp and was interested to see that they offered online price quotes. Because I was having a busy day and knew exactly what was wrong with it, this seemed like a good option. I sent a quick message and was given the option on Yelp to send the same message to other area shops, which I did. Within an hour I received a message back from Jay at Dealer Alternative. Based on the 5-7 hours the other mechanic estimated for labor, I knew he was offering a more than fair price. I received a second estimate from another mechanic that was $500 more, while a third mechanic declined the job. Most of the messages I sent on Yelp went unanswered. I was also glad to hear that the shop was open until 8 pm and I could take my vehicle in that evening. I work in Austin and live in Kyle, so I knew it would be a trek to get down to San Marcos, but with their late hours I didn't have to worry. When I got to Dealer Alternative, Jay and the business manager talked to me like I was family and the Jeep was a mutual friend who was ill. As a woman, I've had the experience of being talked down to on many occasions, but that was definitely not the case here. While the Jeep was being fixed, Jay gave me daily updates on it. With my permission, he even texted me pictures of the Jeep taken apart. I always knew what was going on with it and what the timetable was. When I came in with my daughter, he explained to us both in detail what they had done to the Jeep to repair it. Dealer Alternative is a clean place and they have a very nice courtesy shuttle. The business manager drove me over to pick up my car from the other mechanic. She was very friendly and professional. She asked me if the other mechanic was my regular one and I said no, and I realized I haven't needed a mechanic since I moved to Kyle three years ago. But I know now where I will go in the future if I do need one. A place that is clean, reasonably priced, professional, and puts your mind at ease: Dealer Alternative.