San Marcos Auto Repair

1721 reviews
Mon - Fri: 8:00 AM - 5:30 PM
Give us a Call:(512) 805-7979
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5

Very helpful and polite staff. Will be doing business with them again

5

I have used them several times and its always been a good experience.

5

Honest reliable and quality service . I highly recommend. Mary, John, and Jill are great to work with

5

Always quick to handle our needs. Helpful and friendly. Highly recommend these folks.

5

Mary was my initial contact and I explained the problem which was the lights on the Dashboard would periodically dim, she informed me that an electrical diagnosis would help in identifying the problem, I arrived on the day of my appointment and completed the required paperwork and she also had the courtesy van ready to drop me back home, the gentleman that dropped me off was very pleasant. Later in the afternoon Mary called to inform me that they ran the diagnosis and the Alternator and the Battery checked out fine and the car was ready, she informed me that she would call as soon as the courtesy van was ready to pick me up, their honesty was greatly appreciated. Now, our cars have a new home with Dealer Alternative Auto care. Congratulations and Thank-you .

5

5

5

My engine light was on after I changed my spark plugs and ignition coils, and my truck felt slightly sluggish. Took it to dealer alternative auto care to check it out and they had my truck done in no time at all. They have great phone communication and the shop is clean and they have the right amount of technicians. Thanks for taking care of my truck in a last minute call. Highly appreciated 👍

1

My vehicle stalled and stopped less than a mile from the shop. I almost end in a bad accident in IH 35, my question is they even test the cars before returns to the customers.Our trust was broken as we were assured the vehicle was safe to drive and the check engine light that turned on prior to leaving would not impact the driving. it will take time to rebuild trust with this business if we were to return.

I reviewed your vehicle complaint on your girlfriends Toyota Tundra, and it was for a no crank, no start condition. You stated that you thought it needed an alternator. We found both battery terminal connectors broken. When we replaced the terminal ends the engine cranked and started multiple times. We only tested for the complaint you expressed. We don't test drive vehicle unless a customer expresses a drivability concern for liability issues. We did notice that your check engine light was on for an unrelated concern that we explained to you in person. You said you couldn't fix that problem right now, and we assured you that it wasn't unsafe to drive with that issue. When you got home you called to inform us of a third issue. We apologized and agreed to look at this new concern. After a long discussion with you on the phone we were under the impression that you were satisfied with our explanation, but apparently not. Vehicles with over 140,000 miles and 10 years of age are prone to having multiple issues. As small business owners, my family takes pride in our small, local, independent shop. It pains us to see that someone feels that a 1 star review is warranted, but we truly did the best we could to resolve your complaint. We strive everyday to do the best we can to repair vehicles. We don't expect to be portrayed as a business that didn't do all we could to resolve your issue.

- Dealer Alternative Auto Care
5

They get top ratings from me. Their estimates were the same as was billed. The shuttle service was great! I sold the truck that evening.

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